resin_® Sales FAQ

Call (858) 456-0300 or email sales@caucho.com.

Mailing address:
Caucho Technology, Inc.
P.O. Box 9001
La Jolla, CA 92038, USA
FAX (858) 777-3636

Download the Caucho Reseller Form [MS Word] [PDF] and FAX it to (858) 777-3636 or email it to sales@caucho.com.

The purchasing and engineering contacts listed in your order will receive a license certificate, product registration key and an invoice. You can always add or remove contacts from our database by contacting sales@caucho.com.

Contact us at (858) 456-0300 or sales@caucho.com. We will need the following information:

• License number (if you have this available)
• Number of servers and CPU’s per server running Resin

Yes. Contact us at and we will be glad to take care of this for you.

Contact Ellen Williams at ellen@caucho.com or by telephone at (858) 456-0301.

Yes. Caucho will participate in The Server Side Java Symposium (Las Vegas, March 2009), JavaOne (San Francisco, June 2009) and Devoxx/Javapolis (Antwerp, Belgium, December 2009). Instead of having the usual trade show types, Caucho???s booth is staffed by our engineers and senior sales staff. If you attend these conferences, please stop by our booth and say hello.

Caucho Technology is an engineering company devoted to reliable open source and high performance Java-PHP solutions. Caucho is a Sun Microsystems licensee whose products include Resin application server, Hessian web services and Quercus Java-PHP solutions. Caucho Technology was founded in 1998 and is based in La Jolla, California.

Caucho has earned a reputation for supporting its products by a team of engineers devoted to quality customer service and a rapid bug fix and feature request program. Caucho has over 9,000 customers whose mission critical applications rely on Resin application server.

We love performance and clean code.

Resin licensing are offer in one (1) and two (2) year terms. Published pricings are based on each CPU (up to 4 cores/CPU) for production/deployment environment. Caucho offers custom license packages for CPU???s over 4 cores or Enterprise edition (10+ CPU). Edition pricing as follows:

Resin Professional is free of charge (for sixty days) for development, testing and QA. All Resin editions provide access to the source code. Quercus Personal, Professional and Enterprise include one or two year of version upgrades and bug fixes. Users should purchase new licenses before license expiration to continue with upgrades and bug fixes. If new licenses are not acquired prior to 60 days after expiration, key features will be disabled and Resin will resume the open source configuration. For pricing details and comparison table, please go to pricing table.

Caucho accepts payment by credit card (Visa, MasterCard or American Express), check (payable in a United States bank) and bank wire transfers.

Yes. We accept company issued purchase orders. You may FAX it to (858)777-3636 or email it to sales@caucho.com and accounting@caucho.com.

Please contact sales@caucho.com or call (858) 456-0300 for a 60 day evaluation license.

Please contact sales@caucho.com or call (858) 456-0300. We will send you a quotation within one business day. If it is urgent, please let us know and we will expedite the quotation request.

We offer discounts to non-profits and small startups when there is a financial limitation involved. Please contact Caucho Sales or (858)456-0300 and we will work with you to meet your budget needs.

You pay for licensing physical CPU’s only and do not pay for virtual servers.

Yes. Contact us at (858) 456-0300 or sales@caucho.com and we will be work with you on a licensing plan specific to your DR environment.

The Caucho Annual Subscription is designed for existing customers to continue receiving version upgrades and bug fixes after their initial one year license term expires. This is critical to many developers given the continuous release of new Java specifications and performance features. Subscriptions must be purchased within 60 days of the end of the license period to ensure continued use of Resin professional features.

Subscriptions cost $699 per CPU (up to 4 cores) and provide continued version upgrades, new features and bug fixes for one year. Customers are able to renew their Standard or Premier technical support contracts along with their subscription

Each time Resin is deployed on a new CPU, you must purchase an additional license.

The benefits of purchasing an annual subscription include:

• The ability to upgrade versions. Caucho releases a new version approximately every ten weeks
• Continue using the additional Resin Professional features
• To have access to new Java specifications, functionality and reliability features
• To have technical support available from Caucho

Yes — you will receive notification from the Caucho Subscription Program by email approximately 60 days before your licenses expire. Sometimes these notices are spammed out. In case you do not receive a notice, please contact sales@caucho.com or call (858) 456-0300.

Contact us and we will work with you to ensure that your Resin configuration is up to date and compliant.

Note — all deployments of Resin Professional must have valid licenses and are enforced by the Caucho Software Compliance Program (CSCP). If you have a question about your company licensing history, contact us to avoid license violations. If your company does not participate in the Caucho Subscription Program, there is a possibility that servers have been added and you are violating the licensing terms.

Yes. Contact sales@caucho.com or call (858) 456-0300 for eligibility and volume pricing.

Yes. Caucho offers volume pricing and has numerous options for OEM and VAR partners. Contact Steve Montal at (858) 456-0300 or montal@caucho.com for details. You must have a valid Caucho VAR or OEM agreement to include Resin into any product, CD or distribution.

Contact us and we will review your company history to set up your licensing properly.

Yes. Visit the Caucho Online Store to order by credit card.

If you no longer require a Caucho product and contact us within 30 days of purchase, we will refund the cost of your license minus a 6% administration fee. Refunds will be issued via a check in US dollars to USA customers and via bank wire to customers outside of the USA. Send your refund request to accounting@caucho.com. Upon approval, refunds will be issued within 15 days.

Yes. Caucho has been a Sun Microsystems Java EE licensee in 2004.

Resin is provided in four versions: Resin Open Source, Quercus Personal, Resin Professional, and Resin Enterprise. Resin Open Source is suitable for evaluators and open source software distributors. Quercus Personal is recommended for personal and hobby use. Resin Professional adds features and enhancements commonly needed in a professional production environment. Resin Professional is ideal for small to medium size businesses requiring high performance, reliability and scalability with business growth. Resin Enterprise is designed for mission critical sites requiring massive scalability and performance with tailored support arrangements.

For technical details, go to Features Overview or pricing table.

The Caucho Developer Source License

Resin licenses do not include technical support. However, we offer several technical support options to fit your support and budget needs as described below.

Caucho offers support options to meet the needs of your deployment. Technical support is handled by Caucho engineers and not outsourced. When you contact us for a support issue, you receive a fast response directly from our engineers who write the code. Any developer, systems administrator or staff member within your company will be able to use your Caucho support contract - there is no need for one point of contact. This leads to a rapid response time and highly efficient support experience. Support can be used for development, testing and production/deployment.

• Personal Support: For Quercus Personal edition. This plan includes one business day turnaround. Price: $900/year.
• Standard Support: Priority email support for up to 10 CPUs. This cost-effective support plan includes one business day turnaround and medium level priority on bug fixes. Price: $3,600/year or $6,500/2 year contract
• Premier Support: High priority telephone and email support for up to 10 CPUs. This plan includes one business day turnaround and high priority on bug fixes and feature requests. This is an excellent support solution for Resin Professional and Enterprise edition users requiring immediate support.
• Enterprise Support: Contact us to arrange for a customized support plan.
• 24×7 support is also available to meet the needs of your enterprise. For questions regarding support options, contact Theresa Nguyen at (858) 361-2736 or theresa@caucho.com.

Yes. Caucho Professional Services and Training are available onsite and remotely in every continent. For details, contact Caucho Sales or call (858) 456-0300.
Our 2009 training schedule in San Francisco is:

• February 4th - 6th
• May 6th - 7th
• August 5th - 7th
• November 4th - 6th

Contact us if you are interested in our London training class.

Yes. Please email presales@caucho.com with your questions and include “presales” on the subject line. If you have an urgent presales issue, please call (858) 456-0300.

Please call (858) 456-0300 or email sales@caucho.com to confirm that your contact information is up to date.

All publicly available versions are listed on our download page. Bug fixes and feature requests are made to the latest version of Resin only.

This means that the version you are looking for has been archived and is no longer available. We recommend using the latest release of Resin or contacting sales@caucho.com for version archiving history.

Caucho has numerous distributors throughout the world. Contact us for details on the Caucho Distributor and Reseller Program.

Resin supports most operating systems including Windows, Linux, Mac/Unix, and Solaris. If your company is running a specific OS such as HPUX, for example, contact us so that we can confirm if Resin supports your operating system.

Deployment and production environments are defined as physical CPU’s running Resin for Internet or Intranet sites. You need to purchase licenses for the specific number of CPU’s of your deployment/production environment starting at $99 per CPU for the Personal edition and $699 for the Professional edition.

The license activates any version of Resin from the past, and any future version of Resin up to one year from the issue date of the license. Caucho will contact you 60 days before your license expires to offer you a subscription renewal. If you choose to renew, your license will continue working. If you choose not to renew, you will not be able to use Resin Professional after your license term has expired.

The advantages of purchasing an annual subscription include:

• The ability to upgrade versions. Caucho releases a new version approximately every ten weeks
• Continue using the additional Resin Professional features
• To have access to new Java specifications, functionality and reliability features
• Support plans available from Caucho

No. You need to purchase a subscription to continue receiving version upgrades, feature requests and bug fixes.

Yes - Resin Open Source can be used for commercial deployment free of charge as long as you maintain the terms of the GPL license.

Quercus is a pioneering open source Java/PHP architecture for web applications and services that is included as part of Resin for no additional fee.

Quercus is an open source 100% Java implementation of the PHP 5 language built into Resin application server - there is no additional download/install. Developers using Resin can launch PHP projects without having to install the standard PHP interpreter as Quercus takes on the role of the PHP engine. With Quercus, PHP applications automatically and immediately take advantage of Resin’s advanced features including connection pooling, distributed sessions, load balancing, and proxy caching.

Quercus implements PHP 5 and a growing list of PHP extensions including APC, iconv, GD, gettext, JSON, MySQL, Oracle, PDF and Postgres. Many popular PHP applications will run as well as, if not better, than the standard PHP interpreter straight out of the box. The growing list of PHP software certified running on Quercus includes DokuWiki, Drupal, Gallery2, Joomla, Mambo, Mantis, MediaWiki, Phorum, phpBB, phpMyAdmin, PHP-Nuke, Wordpress, and XOOPS.

Quercus presents a new mixed Java/PHP approach to web applications and services where Java and PHP is tightly integrated with each other. PHP applications can choose to use Java libraries and technologies like JMS, EJB, SOA frameworks, Hibernate, and Spring. This revolutionary capability is made possible because 1) PHP code is interpreted/compiled into Java and 2) Quercus and its libraries are written entirely in Java. This architecture allows PHP applications and Java libraries to talk directly with one another at the program level. To facilitate this new Java/PHP architecture, Quercus provides an API and interface to expose Java libraries to PHP.

Quercus and Quercus’ PHP libraries are written entirely in Java, thereby taking the advantages of Java applications and infusing them into PHP. PHP applications running on Quercus are simply faster, easier to develop, more capable, more secure, and more scalable than any other PHP solution.

Please contact Emil Ong, Chief Evangelist, at (858) 456-0300 or emil@caucho.com to discuss the opportunity. We will make our best effort to work with you.