resin® Software, Technical Support, Professional Services and Training
How to purchase Resin
- Personal and Professional Edition License and Technical Support
- For credit card purchase, visit the Caucho online store.
- For other purchasing options contact us.
Enterprise Edition License and Technical Support
- For deployments with 11+ CPU or if your CPU is above a quad-core contact us for a detailed quote.
Resin Editions and Quercus Personal Description and Comparison Chart
Resin application server licenses:
- A valid license key is required before using Quercus Personal, Resin Professional and Resin Enterprise edition in production, testing and development environments.
- All licenses include one or two years of version updates, bug fixes and key features.
- To continue with version updates, bug fixes and key features, you must purchase a new license within sixty days of your license expiration date. Otherwise your application will return to open source configuration.
| CAUCHO EDITIONS | Resin Open Source | Quercus Personal | Resin Professional | Resin Enterprise |
|---|---|---|---|---|
| License recommendations | Evaluators and open source software distributors | Quercus Personal is limited to hobby and student sites running one CPU. Available with version 4.x or higher. | Small to medium size businesses requiring high performance, reliability and scalability with business growth | Mission critical sites requiring massive scalability and performance with tailored support arrangements |
| One year subscription per CPU | n/a | $99 | $699 | Contact Us |
| Two year subscription per CPU | n/a | $179 | $1,249 | Contact Us |
| CPU quantity | 1 | 1 | Up to 10 | 11+ |
| Cores per CPU | Up to quad-core | Up to quad-core | Up to quad-core | 6 or more |
| WebBeans | ✓ | ✓ | ✓ | ✓ |
| OSGi | ✓ | ✓ | ✓ | ✓ |
| Servlets | ✓ | ✓ | ✓ | ✓ |
| EJB | ✓ | ✓ | ✓ | ✓ |
| Messaging | ✓ | ✓ | ✓ | ✓ |
| High Performance JNI | ✓ | ✓ | ✓ | |
| Open SSL support | ✓ | ✓ | ✓ | |
| Compile PHP | ✓ | ✓ | ✓ | |
| Clustering | ✓ | ✓ | ||
| Load balancer | ✓ | ✓ | ||
| Proxy cache | ✓ | ✓ | ||
| Forums & Blogs | ✓ | ✓ | ✓ | ✓ |
| Documentation | ✓ | ✓ | ✓ | ✓ |
| Tutorials | ✓ | ✓ | ✓ | ✓ |
| Version Updates | ✓ | ✓ | ✓ | ✓ |
| Update Notifications | ✓ | ✓ | ✓ | |
| Available Support Plans | ||||
| Standard Support | ✓ | ✓ | ✓ | |
| Premier Support | ✓ | ✓ | ||
| Enterprise Support | ✓ | |||
| Ready to order? | Open Source | Personal | Professional | Enterprise |
| One year subscription |  PE09-004-01 |
PR09-004-01 |
Contact us | |
| Two year subscription | PE09-004-02 |
PR09-004-02 |
Contact us |
Evaluation licenses:
- 60 day evaluation licenses for development and testing only are available free of charge.
New Price Schedule and Policy Update:
Effective January 22, 2009, Caucho’s annual new and renewal subscription price schedule has been updated to ensure continued offering of our industry leading products and expert technical support. In response to customer feedback, we now offer one and two year subscription terms for software license and technical support services.
If you are an existing customer and have budgeting questions regarding our price schedule update, please contact Theresa Nguyen at theresa@caucho.com or (858) 361-2736.
If you are a new customer or evaluating Resin and have any questions, please contact us at sales@caucho.com or (858) 456-0300.
Technical Support Description & Comparison Chart
Caucho Technical Support
- Caucho offers three levels of support to maximize your investments: Standard Support, Premier Support, and Enterprise Support.
- Our technical service provides comprehensive and efficient support for your organization’s developer, system administrator or staff member.
- Response comes directly from the source, Caucho Developer Engineers, within one business day.
| SUPPORT PLANS | Open Source | Standard | Premier | Enterprise |
|---|---|---|---|---|
| Open Source Edition | n/a | n/a | n/a | n/a |
| One Year | ||||
| Personal Edition | n/a | $900 | n/a | n/a |
| Professional Edition | n/a | $3,600 | $18,000 | Contact Us |
| Enterprise Edition | n/a | n/a | n/a | Contact Us |
| Two Year | ||||
| Personal Edition | n/a | n/a | n/a | n/a |
| Professional Edition | n/a | $6,500 | $32,400 | Contact Us |
| Enterprise Edition | n/a | n/a | n/a | Contact Us |
| CPU included | 1 | Up to 10 | Up to 10 | 11+ |
| Cores | Up to quad-core | Up to quad-core | Up to quad-core | TBD |
| Response time | n/a | 1 business day | 1 business day | 1 bus. day or less |
| Work around time | n/a | 3 business days | 3 business days | 2 business days |
| Support hours | n/a | 9am - 5pm PDT | 8am - 6pm PDT | TBD |
| Bug tracking | ✓ | ✓ | ✓ | ✓ |
| Virtualization support | ✓ | ✓ | ✓ | |
| Priority email support by Caucho engineers | ✓ | ✓ | ✓ | |
| Prioritized bug fixes | ✓ | ✓ | ✓ | |
| Direct access to Caucho engineers | ✓ | ✓ | ||
| Prioritized feature requests | ✓ | ✓ | ||
| Phone support by Caucho engineers | ✓ | ✓ | ||
| Annual performance tuning | ✓ | |||
| Code samples | ✓ | |||
| No point of contact limit from your organization | ✓ | ✓ | ✓ | ✓ |
| Ready to order? | Open Source | Standard | Premier | Enterprise |
| Personal Edition One year support plan |
SP09-004-01 |
Contact us | ||
| Professional Edition One year support plan |
ST09-004-01 |
PM09-004-01 |
Contact us | |
| Professional Edition Two year support plan |
ST09-004-02 |
PM09-004-02 |
Contact us |
Premium Support may be billed quarterly. Please contact us if you are interested in this billing arrangement.
Training Courses
Caucho Resin Administration training course will be available each quarter in San Fransisco. An additional course will be held in London during Fall 2009.
The three days of training will cover:
- Installation and setup on both Windows and UNIX-type environments
- Navigation of Resin directory structure
- Resin architecture and configuration files
- Deployment, support and troubleshooting Java and PHP applications on Resin
- Web application structure and configuration: web.xml
- Database connectivity configuration for web applications
- Monitoring and profiling applications using the administration application
- Securing Resin and applications running on Resin
- Set up Resin for SSL
- Tuning Resin’s performance
- Improving the reliability of applications with Resin configuration
- Clustering and load balancing setup
- Configuring Apache and IIS to work with Resin
Professional Services
Caucho Professional Services are available worldwide and include:
- Installation and System Configuration
- System assessment and validation
- Migration from other application servers to Resin
- Adding EJB, web services and other Java technologies to your existing configuration
- Scalability, load balancing and planning for heavy traffic
- System analysis, configuration and optimization
- Performance review
- System cost review and modeling
- Security review
- Other specific needs your organization may have
When you request consulting services, Caucho will contact you within one business day by telephone or email to determine your needs and time frame. After this initial contact, you can expect the following:
- A detailed price quote
- Estimated schedule for required services
- Detailed breakdown of services to be performed
When the consultation concludes, Caucho will follow up with you to ensure the services met your needs and expectations.
For questions regarding Caucho Training and Professional Services, contact Caucho Sales at (858) 456-0300 or sales@caucho.com